At Prodental Melbourne, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information and health information.
1. Contact Details
Prodental Melbourne
Principal Dentist: Naghmeh Mortezaee
Address: Shop 2, 1045 Heidelberg Road, Ivanhoe VIC 3079
Phone: (03) 7067 8586
Email: Reception@prodentalmelbourne.
Website: www.prodentalmelbourne.com.au
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details above.
2. What Information We Collect
We may collect personal information including:
- Full name
- Date of birth
- Residential address
- Telephone number
- Email address
- Emergency contact details
- Medicare details
- Private health insurance information
- Payment and billing information
- Medical history
- Dental history
- Clinical notes and treatment records
- Dental photographs, X-rays, scans and diagnostic records
- Referral information
- Information relating to appointments and treatment plans
Health information is considered sensitive information under Australian privacy law and receives additional protection.
3. How We Collect Information
We collect personal information directly from you when:
- You complete new patient forms
- You attend appointments
- You communicate with us by telephone, email, SMS or through our website
- You provide updates to your medical history
We may also collect information from:
- Referring dentists and specialists
- Other healthcare providers involved in your care
- Medicare
- Private health insurers
- Family members or guardians where appropriate and authorised
4. Why We Collect Your Information
We collect personal information to:
- Provide dental care and treatment
- Assess your oral health needs
- Maintain accurate clinical records
- Arrange appointments and send reminders
- Process payments and health fund claims
- Communicate with other healthcare providers involved in your treatment
- Meet legal, professional and regulatory obligations
- Improve our services and patient care
If you choose not to provide information that is necessary for your treatment, we may be unable to provide certain services safely and effectively.
5. How We Use and Disclose Information
Your personal information will generally only be used for purposes related to your dental care and the operation of our practice.
We may disclose your information to:
- Dental laboratories involved in your treatment
- Dental specialists and other healthcare providers involved in your care
- Medicare
- Private health insurers
- Professional advisers such as accountants, legal advisers and auditors
- Government agencies where required by law
- Technology and software providers who assist us in operating our practice
We will not sell, rent or trade your personal information to third parties.
6. Website Information and Cookies
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage statistics
This information helps us improve the functionality and performance of our website.
Our website may use cookies to enhance user experience. You may disable cookies through your browser settings, although some website functions may be affected.
7. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure practice management software
- Password-protected systems
- Restricted access to patient records
- Secure storage of paper records
- Data backup and cybersecurity safeguards
While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
8. Overseas Disclosure
Prodental Melbourne primarily stores patient information within Australia.
However, some technology providers, cloud storage providers or software systems used by our practice may store data on servers located outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with Australian privacy requirements.
9. Access to and Correction of Information
You may request access to personal information we hold about you.
You may also request correction of information if you believe it is inaccurate, incomplete, out of date or misleading.
Requests should be made in writing to:
Reception@prodentalmelbourne.
We may require proof of identity before releasing information.
Access may be refused in limited circumstances permitted by law.
10. Retention and Destruction of Records
We retain patient records for the period required under applicable laws and professional obligations.
When personal information is no longer required and legal retention requirements have expired, we will take reasonable steps to securely destroy or permanently de-identify the information.
11. Privacy Complaints
If you believe your privacy has been breached, please contact us in writing.
Privacy Officer
Prodental Melbourne
Reception@prodentalmelbourne.
We will investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Website: www.oaic.gov.au
Phone: 1300 363 992
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The most current version will always be available on our website and may also be obtained by contacting our practice.
Last updated: June 2026
